Privacy Policy

Effective Date: 01 January 2023

Talentvis Pte Ltd (“us”, “we”, or “our”) operates the https://perks.talentvis.com (the “Website” or “Site” or “Perks”).

Users of this Website shall be referred as "you" or “yours”.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.

We use your data to provide and improve the Website. By using the Website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://perks.talentvis.com

We take your privacy seriously and we will only collect and use personal data as stated in this Privacy Policy.

A. COLLECTION AND USE OF PERSONAL DATA

1. We will only use or disclose your personal data with your consent or as authorized by applicable laws and regulations.
   
   

   We process the following categories of Personal Data:

   
   

   	The Personal Data We Collect	The Personal Data Storage Duration
   Browsing on our Website	Information about the type of browser you use when visiting our Website, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our Site and information collected by Cookies or similar tracking devices. Your user name, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (for instance when you use the "Like" functionality on any Social Media Platform, information searched for on our website, access times and dates, etc). This information is collected for analysis and evaluation in order to help us improve this website, and the services and products we provide. This information will not be used in association with any personal data.	Please check the Cookie Consent Tool to learn about the storage periods for each Cookie.
   Purchasing products / Agreeing to a Service	Name, title, postal address, email address, home telephone number, mobile number, loyalty card number, passwords, order history, payment history, payment information (i.e. bank or credit card details), order history/wishlist, age/date of birth, gender, information on the handling of your request (including information relating to controlled drugs and other medicine or beauty products that you order), and other Personal Data you voluntarily provide to us.	As long as you keep shopping with us. If you have no activity after three years, we will delete or anonymize your Personal Data, unless we are required by law to store it for a longer period.
   Customer Service	Name, title, postal address, email address, home telephone number, mobile number, loyalty card number, passwords, order history, payment history, payment information (i.e. bank or credit card details), order history/wishlist, age/date of birth, gender, information on the handling of your query, posts and other content you submit to our Website, and further information submitted by you in relation to a purchase or service request or other query (including sensitive personal information, if any).	For general enquiries and comments relating to service issues, store standards, stock availability etc., we will store such data for three years from the last communication with you. Communications relating to personal injuries, accidents and other health and safety issues may need to be kept for a longer period in case of legal claims or settlements.
   Suggesting products & services which may interest you	Name, title, postal address, email address, home telephone number, mobile number, loyalty card number, order history/wishlist (including purchases you make on our Site, mobile app, in-store or pharmacy), payment history, age, date of birth, gender, products you view on our Site, brands you prefer, favorite store, actions you take on our website (including comments made by you in using our Website) or when viewing our emails, answers you provide in surveys or competitions, your shopping habits and preferences and information about your lifestyle, such as your hobbies and interests.	As long as you keep shopping with us and/or using our loyalty card. If you are a registered shopper and/or are a loyalty card member and you have no activity after three years, we will delete or anonymize your Personal Data, unless we are required by the law to store it for a longer period. If you purchase online and check-out as a guest, we will retain your data for one year from the date of transaction. If you have signed up to any of our newsletters, we will retain your data until you unsubscribe.
   Events	Name, title, postal address, email address, home telephone number or mobile number, age, date of birth, gender, images collected during any events, user generated content or any other relevant Personal Data that you submit – as required for the event.	Three months after the event is completed, unless we are required by law to store them for a longer period.
   Online Shopping	Name, title, postal address, email address, home telephone number or mobile number, information about products you order (including health products or drugs if you order from our online pharmacy), order history, details about your purchase, payment information, payment history and age.	As long as you keep shopping with us. If you have no activity after 3 years, we will delete or anonymize your Personal Data, unless we are required by law to store it for a longer period. If you check out as a guest, we will retain your data for one year from the date of transaction.
   In-app features (such as in-app storage of e-coupons, comments and postings, etc.)	Actions you take when you access or use the relevant in-app features in our Website (including comments, personal images, and other content or information submitted by you).	As long as you are a member of any of our loyalty programs or shopping with us. If you have no activity after three years, we will delete or anonymize your Personal Data, unless we are required by law to store it for a longer period in the event that such data is collected and stored by us.
   Membership Program	Name, title, postal address, email address, home telephone number or mobile number, information about products you order using the Loyalty Program, transactions relevant for the Loyalty Program, account status and details regarding points collected and redeemed, payment information (i.e. bank details), payment history and age.	As long as you are a member of any of our loyalty programs. If you have no activity after three years, we will delete or anonymize your Personal Data, unless we are required by law to store it for a longer period.
   Other administrative services	Name, title, postal address, email address, home telephone number or mobile number, information about health or diagnostic data, payment information (i.e. bank details), payment history, age.	As long as you keep shopping with us. If you have no activity after three years, we will delete or anonymize your Personal Data, unless we are required by the law to store them for a longer period.

2. By creating an online account with Perks (whether directly or on your behalf) or purchasing any products/services via Perks, you consent to our collection, use and disclosure of your personal data for any or all of the purposes specified below:
   1. Administer, maintain, update and/or process your online account with Perks;
   2. Provide the products or services purchased from Perks and including all other matters relating to such purchase, for example : following up with you on product/service delivery;
   3. Verify and carry out financial transactions in relation to payments made for purchases from Perks;
   4. Managing, investigating or responding to feedback, request, claims or complaints provided or made by you;
   5. Audit the downloading of data from our website;
   6. Improve or customize the layout or content of our website;
   7. Identify visitors to the Website; and making such disclosures as may be required for: (i) any of the above purposes; (ii) as required by law; (iii) as requested by any law enforcement or government or regulatory authority; or (iv) in respect of ,complaints or claims made by you, or any potential data breach or leakage or any queries, feedback.
3. With your consent, we may collect, use and disclose your personal data for any or all of the purposes specified below:
   1. Deliver marketing or promotional materials relating to our products, services or special offers (and other information which you have requested);
   2. Inform you of updates to this website;
   3. Provide information or services relating to our products, promotions or offers; or
   4. Conduct market surveys, research or data mining to provide you with a more personalised experience in respect of our website, mobile applications, products, services and/or your online membership account with us.
   5. You agree that we may disclose, transfer and share (whether in Singapore or abroad) your personal data amongst the Business Units and/or our direct or indirect holding companies (including but without limitation to Talentvis Group (“Affiliates”)) for the purposes in this Privacy Policy, including (without limitation) storing, processing and enabling access to your personal data under a single customer database used by us (across our organization and all Business Units) and our Affiliates.
4. You further agree that we may disclose and transfer (whether in Singapore or abroad) your personal data to our Affiliates (defined above), and/or to third party services providers engaged by us or our Affiliates to provide:
   1. customer database management services,customer contact services (and service providers may contact you regarding promotions, products rewards, vouchers and redemption letters and customer service on behalf of us or our Affiliates),
   2. secure data disposal services,
   3. any assistance in relation to the provision of our products or services to you (including, without limitation, processing, effecting and verifying sales, orders, refunds and/or exchanges relating to products available for sale in our shops or through our website, and other customer service),
   4. hosting, maintenance and/or support services in respect of our website, mobile applications and/or your online account; and/or
   5. any other front-end, back-end or ancillary services required directly or indirectly to enable us to carry out any of the purposes specified at Paragraphs 1.2 and 1.3 (or a directly related purpose) ("Third Party Service Providers").
   6. These Third Party Service Providers are under a duty of confidentiality to us and/or our Affiliates, and are only permitted to use your personal data in connection with the purposes specified in this Privacy Policy, and not for their own purposes (including direct marketing).
5. Your personal data will be retained by us and will be accessible to our authorized employees, our Affiliates and Third Party Service Providers engaged by us for any of the purposes stated in this Privacy Policy. You authorize us to :
   1. disclose all or any of your personal data to such third parties, and
   2. collect your personal data from any other sources available to us (including credit referral agencies).
6. Insufficient or incorrect personal data provided to us by you may result in delays or failure in providing the products or services purchased by you.

B. CONFIDENTIALITY OF PERSONAL DATA

1. Personal data provided to us by customers or visitors to this website will be kept confidential and will only be disclosed for the purposes stated in this Privacy Policy. We may disclose personal data to third parties who perform certain tasks relating to the provision of our products or services to our customers or to visitors to this website. All such third parties are required by us to use the personal data strictly to provide the products or services, and are required to maintain the confidentiality of the personal data.
2. Any questions, comments, suggestions or information (other than personal data) sent or posted to this website by customers or visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of products or services, to meet the needs of our customers or visitors or for any other purpose.
3. We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to:
   Comply with legal process, or under compulsion of an order of court or governmental agency served on us or to protect our rights, property or safety and our employees, customers, visitors or others.
4. This Privacy Policy applies only to personal data collected via this website. We are not responsible for the privacy practices or policies of other websites accessible via this website. By activating a link (for example, by clicking on the banner of an advertiser), you leave this website and we do not have control over any personal data or any other information you give to any other person or entity after you have left this website.

C. INFORMATION COLLECTED BY COOKIES

1. Our website may pass a "cookie" (a string of information that is sent by a website to reside in your computer's hard drive and/or temporarily in your computer's memory). The purpose of a cookie is to tell the web server that you have returned to a particular page, to retain log-in information or to remember preferences and enhance your experience on our website. We may allow third parties to set cookies through our website in order to help us manage and analyze the performance of our website. You may set your browser to decline cookies. If you do so, you may not be able to fully experience some interactive features of our Website.

D. ACCESS REQUEST; WITHDRAWAL OF CONSENT; UPDATING OF PERSONAL DATA

1. You may contact us via email at perks@talentvis.com to :
   
   1. request for access to your personal data;
   2. update your personal data;
   3. withdraw your consent to our use or disclosure of your personal data, or
   4. terminate your online account.
2. Requests to withdraw your consent to use or disclose your personal data may result in delays or failure to provide you with the products or services purchased from us.
3. You may also update or correct your personal data by accessing your online account with us.
4. Every email we send via our sending infrastructure will contain an unsubscribe link which is both clearly visible and easy to use. The unsubscribe functionality will not require you to send an unsubscribe request via email or to log in to your user account first.
5. The unsubscribing will be cost-free.

E. SECURITY OF PERSONAL DATA

1. Personal data collected by us will be :
   
   1. safely and securely stored, and
   2. disposed when no longer needed by us for business or legal purposes;
   3. unless we are required by law to store them for a longer period.

F. CHANGES TO PRIVACY POLICY

1. We may change this Privacy Policy at any time without prior notice to our customers or visitors. Any changes to this Privacy Policy will be published on this website.

G. CONTACT US

1. If you have any questions about our data protection policy or practices, you may contact us at perks@talentvis.com.