SHUNER

SHÙNER Shop Policy

At SHÙNER, we are committed to providing our customers with high-quality haircare products that deliver visible results. Our goal is to ensure that you have a seamless shopping experience and are completely satisfied with your purchase.

1. Product Quality

We take pride in the quality of our products, which are made from sustainably sourced, vegan ingredients and advanced scientific formulations. All SHÙNER products are carefully tested to ensure they meet the highest standards of efficacy and safety. If you experience any issues with a product's quality, please contact us for assistance.

2. Shipping and Delivery

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Method: We offer standard and express shipping options. Delivery times may vary depending on your location.
• Shipping Fees: Shipping fees are calculated at checkout based on the delivery destination.
• Tracking Information: You will receive tracking details once your order has been shipped, so you can monitor its progress.

3. Returns and Exchanges

We hope you love your SHÙNER products, but if you're not completely satisfied, we offer returns and exchanges under the following conditions:

• Eligibility for Returns: Returns must be made within 14 days of receiving the product.
• Condition of Items: Products must be unused, unopened, and in their original packaging.
• Return Process: To initiate a return, please contact our customer service team with your order details.
• Refunds: Once your return is approved, a full refund (excluding shipping charges) will be processed to your original payment method.

4. Damaged or Defective Items

In the rare event that your product arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or issue a refund based on your preference. Please retain the original packaging for reference.

5. Customer Support

If you have any questions or concerns regarding our products or your order, feel free to reach out to our customer support team. We're here to help and ensure you have the best possible experience with SHÙNER.

• Contact Us: Line AO : SHÙNER Official Email : Vispercare

6. Privacy and Security

We respect your privacy and are committed to protecting your personal information. All data collected during your shopping experience will be used solely for processing orders and communicating with you. We do not share your information with third parties.

7. Terms and Conditions

By making a purchase from SHÙNER, you agree to our terms and conditions, which govern your use of our website and services. Please read these carefully before completing your purchase.